At TWG, we provide warranty coverage for all products sold, subject to the respective terms and conditions outlined below:

1. Original Sets: All smartphones sold at TWG are original sets.
2. Warranty Coverage: The warranty coverage, policy, and duration follow the guidelines set by the respective principal (manufacturer). Customers can either send their purchased original sets directly to the authorized service center for warranty requests or bring them to our service center. We will facilitate the item’s transfer to the authorized service center based on our schedule.
3. Waterproof Devices: While some devices are designed to be waterproof, it’s important to note that water damage can still occur. In such scenarios, the warranty will be invalidated.
4. Proof of Purchase: All warranty claims must be accompanied by the shop’s official tax invoice/receipt/proof of purchase. The shop reserves the right to reject warranty claims in the absence of any form of proof of purchase. The proof of purchase can be a photocopy or the original document.
5. Data Loss: During the repair or servicing process, the shop is not liable for any data loss. Customers are responsible for backing up their data before sending their items for warranty purposes.
6. Removal of Parts/Accessories: The shop may need to remove certain parts or accessories during the repair process. For example, tempered glass, screen protectors, customized stickers, or skins might be removed. The shop will not replace or be responsible for the removal or damage of any additional accessories.
7. Return Shipping Costs: The shop will not cover the shipping cost or any other costs associated with sending broken or faulty items to the shop. Customers are also responsible for the return shipment costs for canceled services or for devices where the warranty has been invalidated. However, for devices eligible for warranty claims, the shop will bear the shipping cost of sending the device back to the customer.

Invalidation of Warranty:

The warranty will be invalidated under the following circumstances:

1. Wear and tear, accidents, misuse, abuse, neglect, rough handling, or intentional damage.
2. Unauthorized alterations or repairs by unqualified individuals.
3. Alteration, defacement, or erasure of the warranty card.
4. Inability to provide the original proof of purchase during a warranty claim.
5. Purchase from non-authorized dealers or overseas vendors (unless applicable international warranty applies).
6. Cosmetic damage, including dents, cracks, or scratches.
7. Spillage of food/liquids or the detection of water/liquid inside the device, regardless of its water resistance capability.
8. Operating the device with incorrect or irregular voltage supply.
9. Corrosion, rusting, or stains.
10. Improper testing, operation, demonstration, maintenance, installation, adjustment, or any unauthorized alteration or modification, including unlocking, rooting, jailbreaking, or firmware flashing.
11. Replacement of any part with unauthorized parts not supplied or approved by TWG.
12. Repair or attempted repair by any party other than a TWG authorized service center.
13. Removal, illegibility, or tampering with the product serial number.
14. Use of the product in a commercial environment (e.g., display set, event functions, advertising, etc.).
15. Problems or damage caused by ancillary equipment or third-party software.
16. Infestation by insects or vermin.
17. Incomplete or improper installation.
18. Use of the product in a manner not designed for.
19. Use of third-party batteries, chargers, and cables.
20. Damage due to improper packing during shipment to TWG for warranty purposes.
21. Disasters such as floods, fires, winds, earthquakes, or lightning.
22. Damage caused by foreign materials.
23. Damage due to exposure to moisture, dampness, or extreme thermal environmental conditions.
24. Variations in specifications, functions, display, appearance, or performance among different product models, which are not regarded as defects.